Privacy Policy
Effective date: 30 May 2026 · Last updated: 6 June 2026
This Privacy Policy explains what personal and health information the Ever Green mobile app (Android package com.evergreen.health, the “App”) collects, why we collect it, who we share it with, and the choices and rights you have. The App handles health information, which we treat as a sensitive, special category of personal data.
1. Who we are
The App is operated by Evergreen Homeo (“we”, “us”, “our”), a homeopathy clinic in Bangladesh.
The App connects patients with our clinic’s doctors and staff so patients can exchange messages, voice notes, photos and documents, receive voice calls from the clinic, view the chamber location, and read educational information about health conditions. It is available in English and Bengali.
2. What data we collect
Items marked (Health / sensitive) are special-category health data, described further in Section 4.
- Account & authentication: email, password (stored only as a one-way hash — we never store your plaintext password), phone number, your unique user ID, and session tokens. If you sign in with Google, we receive your Google email, name, Google user ID and a sign-in token.
- Profile: name, email, phone, date of birth, region, profile photo, account status, and last-seen time.
- Chat messages & conversation content (Health / sensitive): the messages, attachments, reactions and delivery/read timestamps in your conversations with our doctors and staff.
- Voice calls (Health / sensitive): call records (who called whom, times, duration). During a live call your audio is processed by our calling provider (Agora) and is not stored by us afterwards.
- Media (Health / sensitive): photos, voice notes and documents you upload in chats, plus your profile photo.
- Push & device data: push notification token, device model, platform, app version, and your notification preferences.
- Crash & error reports: in production builds, if the app crashes we collect error messages, app/device information and your user ID, to fix bugs.
- Presence & logs: online status, last-seen, and operational logs for notifications and emails we send.
- Biometric app-lock (on your device only): if you enable it, your fingerprint/face data is handled entirely by your device and never leaves it or is sent to us — we only store your preference to enable the lock.
3. How we use your data
- create and secure your account and sign you in (including via Google);
- provide the service: messaging, voice calls, media sharing and educational content;
- deliver push notifications (new messages and calls);
- route your conversation to the right staff member and keep clinical records;
- diagnose crashes and protect the service against abuse;
- comply with legal, audit and record-keeping obligations.
We do not sell your personal data, and we do not share it with advertisers or use it for advertising.
4. Health & sensitive data
Because this is a clinic app, much of what you share is health information — your chats with doctors, condition photos or voice notes, documents you send, and call records. We treat this as sensitive.
Your messages and records are protected in storage and in transit, and are accessible to the authorised clinic staff involved in your care so they can help you. Please keep this in mind when deciding what to share.
5. Service providers we share data with
We use trusted third-party service providers to run the App. Each receives only the data needed for its function, and processes it on our instructions — not for their own purposes:
- a cloud hosting & database provider that stores your data (on servers located in India);
- a push-notification and crash-reporting provider (notification content can include message previews);
- Google, if you choose to sign in with your Google account;
- a voice calling provider for calls;
- an email delivery provider for sign-up codes and password resets.
We may also disclose data where required by law, to protect our rights or users’ safety, or in connection with a business transfer. We do not sell your data or share it with advertisers.
6. International data transfer
You are likely using the App from Bangladesh. Your data is stored on servers located in India, so your information is transferred from Bangladesh to India, and some of our service providers may process limited data in other countries. By using the App you understand that your data, including health data, is processed in these locations.
7. Security
- Encryption of your data in transit and in storage.
- Access controls so you see your own data and only authorised clinic staff involved in your care can see your records.
- Passwords are stored only in a one-way hashed form.
- An optional biometric app-lock on your device.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Data retention
- We keep your data while your account is active.
- When you delete your account, it is disabled immediately and your data is kept for up to 6 months for legal and fraud-prevention reasons, then permanently erased (see Section 9 and our deletion page).
- Some health and clinical records may be kept longer where the law requires.
- Operational logs (notifications, emails, errors) are typically kept up to 12 months.
9. Your rights & deleting your account
You can ask us to access, correct or delete your personal data, and to update your information, subject to our legal and clinical record-keeping obligations.
- In the app: open Settings or Profile → Delete account. Your account is disabled immediately; your data is retained for up to 6 months (Section 8) then permanently erased.
- By request: email support@evergreenhomeo.com from your registered address, or use our account deletion page. We verify your identity, then delete or anonymise the data we can lawfully remove and tell you what (if anything) we must keep and why.
10. Children’s data
The App is intended for adults and is not directed at children. If a child needs care, an adult parent or guardian should manage the account on their behalf. If you believe a child has provided personal data without appropriate consent, contact us and we will take appropriate steps.
11. Permissions the App requests
The App may request: internet/network access; camera and microphone (for photos, voice messages and calls); access to your photos/files (to attach them to messages); Bluetooth (for headsets on calls); biometric (optional app-lock); and notifications. Each is used only for the stated purpose.
12. Changes to features
We may add, change or remove features over time. We will update this policy when our data practices change.
13. Changes to this policy
We may update this policy. When we make material changes we will update the date above and, where appropriate, notify you in the App. Continued use after changes take effect means you accept the updated policy.
14. Contact
Evergreen Homeo
Dhanmondi, Dhaka, Bangladesh
Email: support@evergreenhomeo.com